Telephone Victim Satisfaction Survey

Victim satisfaction surveys asks a sample of individuals who have reported a crime to us about their experience during this process.

When contacted, you will be asked a series of questions about how the police performed. This is with the aim of understanding your experience so that improvements can be made for other victims in the future.

Northamptonshire Police currently commission SMSR Ltd to carry out telephone surveys with victims on its behalf.

How can I tell that the phone call is genuine?

If you are contacted by an interviewer from SMSR Ltd, you can confirm their identity by emailing [email protected]

Do I have to take part in your surveys?

Participation in any of these surveys is voluntary, and whether you choose to take part will have no impact on your case.