Telephone Victim Satisfaction Survey

If you have reported a crime or incident that has taken place in Northamptonshire then your feedback is very important to us. Your feedback lets us know how well we responded to you and what we need to do to be able to provide a better service to victims, or anyone who calls on our services.

There are two ways in which Northamptonshire Police seeks feedback on the satisfaction with the service you received. One is surveying by telephone and more recently we have introduced a survey by text message asking about the service you received when an officer/s attended an incident you reported.

Victim satisfaction surveys asks a sample of individuals who have reported a crime to us about their experience during this process.

Currently, through these surveys, we are able to seek feedback from around 2500 victims a year who have reported either a residential burglary, vehicle crime, an assault, a hate crime, ASB incident or have been the victim of domestic abuse, within the preceding three months.

When contacted victims are asked a series of questions about how the police performed and the aim is to understand the victim’s experience so that improvements can be made for other victims in the future.

Northamptonshire Police currently commission Leicestershire Police Telephone Bureau to carry out telephone surveys with victims on its behalf.

How can I tell that the phone call is genuine?

If you are contacted by an interviewer from Leicestershire Police Telephone Bureau you can confirm their identity by contacting Leicestershire Police switchboard or you can email [email protected]

Do I have to take part in your surveys?

Participation in any of these surveys is purely voluntary, and we do hope that you’ll be able to take part if you are contacted by Leicestershire Police Telephone Bureau.