This team is the frontline for IT infrastructure across police and fire and is part of our traditional service. It does all the things staff expect when technology issues and incidents arise and need fixing. This includes the service desk, application and infrastructure support. Ensuring 3,500 computers and phones are updated and patched regularly allowing users access to systems 24 hours a day, seven days a week, while constant remediation work goes on in the background.
On average, this area receives 2000 technical incidents a month that need resolution. This can range from simple access requests for software or files, to complete system failure of our command-and-control function – the technology that allows us to take emergency calls, deal with them and dispatch resources.
More than 60 sites require access to some 450 in-house servers, as well as access to regional, national and supplier services.
Listen to our Head of Technical Support– Dan Cooper - speak about the department.