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£249,585 of fraud in Northamptonshire was stopped by police and bank branch staff in the first half of 2020 through the Banking Protocol, figures published yesterday revealed.
The Banking Protocol is a UK-wide scheme that enables bank branch staff to alert their local police force when they suspect a customer is being scammed. Police will then visit the branch to investigate the suspected fraud and arrest any suspects still on the scene.
Branch staff are trained to spot the warning signs that suggest someone may have fallen for one of these scams and make an emergency call to the police. 64 calls were made in the first six months of this year in Northamptonshire through the scheme with 26 concerns for adults recorded and 24 crimes reported.
A range of scams that trick victims into withdrawing cash from their branch have been prevented through the scheme, including courier scams, romance fraud and rogue traders.
National data shows that customers helped through the Banking Protocol are typically aged over 65 while some were over 100 years old, demonstrating how these scams are often targeted towards the elderly and vulnerable.
Those assisted by the scheme are offered ongoing support to help prevent them falling victim to scams in future, including through referrals to social services, expert fraud prevention advice and additional checks on future transactions.
Katy Worobec, Managing Director of Economic Crime, UK Finance, commented:
“It is sickening that criminals are preying on elderly and vulnerable victims during this difficult time. Bank branch staff and police on the frontline are doing a heroic job in stopping these cruel scams and helping bring those responsible to justice.
“It’s vital that people always follow the advice of the Take Five to Stop Fraud campaign, and remember that a bank or the police will never ask you to transfer funds to another account or to withdraw cash to hand over to them for safe-keeping.”