Text Size

Current Size: 100%

Community Trigger

What is the Community Trigger?

The community trigger is a mechanism designed to give victims of Anti-Social Behaviour (ASB) the right to a review of their case. When certain criteria are met, agencies are required to review how previous complaints of ASB have been dealt with, and what further action (if any) is required.

Who can activate the Community Trigger?

The trigger can be activated by either the victim themselves or someone on their behalf - such as a carer, family member or councillor. A victim can be an individual, business or community group.

What is the Community Trigger criteria?

The following criteria must be met:

  • 3 reported incidents of ASB in the previous 6 months, to a relevant agency (police, council, housing provider)
  • Each report has been made within 1 month of the alleged incident
  • None of the reports were anonymous
  • Each reported incident must have caused harassment, alarm or distress

Each local authority has nominated a Community Trigger single point of contact, who will review any trigger activations against the criteria set. They will also consider the persistence of the ASB and the harm or potential harm caused.

What happens if the criteria is met?

A review will take place involving all relevant partners. The review will result in 3 outcomes;

  • No Further Action (which can be appealed)
  • Further action identified and prepared into an action plan with appropriate and realistic timescales
  • No Further Action due to impending circumstances - for example awaiting court results

When is it not suitable to use the Community Trigger?

The community trigger is not a complaints process. If you are not satisfied with the outcome of a case contact the relevant organisations and ask for their complaints process.

How to activate the Community Trigger?

Details of the Community Trigger single points of contacts for each local authority area are provided below. If your call is an emergency please dial 999.

Northampton Borough Council

Debbie Ferguson Email address: communitytrigger@northampton.gov.uk

Postal address:

Community Safety Partnership Manager Northampton Borough Council / Northampton Community Safety Partnership The Guildhall St Giles Square Northampton NN1 1DE

Kettering Borough Council

John Nichols Ann-Marie Loughran Mark Shipley Alex Gratrix Email address: community.safety@kettering.gcsx.gov.uk

Postal address:

Kettering Borough Council Bowling Green Road KetteringNN15 7QX

Daventry District Council and South Northants Council

Email address: communitysafety@daventrydc.gov.uk  

Postal address:

Community Partnerships Manager Daventry District Council and South Northamptonshire Council Council Offices Lodge Road DaventryNN11 4FP


Maria Thomas Email address:  communitysafety@wellingborough.gov.uk

Postal address:

Community Safety Officer Borough Council of Wellingborough Swanspool House Doddington Rd WellingboroughNN8 1BP

East Northants

Mike Greenway Email address: communitysafety@east-northamptonshire.gov.uk

Postal Address:

Community Partnerships Manager East Northamptonshire Council Cedar Drive Thrapston NorthantsNN14 4LZ

Corby Council

Antonia Malpas Email address: Community.safety@corby.gov.uk

Postal Address:

Community Safety Corby Borough Council Deene House New Post Office SquareCorby NN17 1GD

What happens once the Community Trigger is activated?

If you have activated the Community Trigger the relevant SPOC for your area will contact you, and advise whether the criteria has been met and detail the next steps in the process.


Back to Top