The award winning team in the Force Contact Centre (FCC) were finalists in this year's national Professional Planning Forum Awards.

Although the team did not win the award, being named as finalists in the Public Sector Innovations category proves yet again that they are one of the leading contact centres in both the private and public sectors.

As well as the requirement to fill a paper application, judges visited the FCC, assessing it against a strict set of criteria.

The visiting judges listened to calls, spoke with staff in the Force Communications Centre, and were given a presentation on the force's mapping system.

Angie Price, FCC Customer Relations Manager, said: “Although we didn't win this time, I am really pleased that we were finalists and that our excellence was identified by the judges.

“We take real pride in the work we do to ensure that the public in Northamptonshire receive the best service possible when they contact us, either to report a crime, for information or to speak to someone.

“We have done really well with all the awards we have entered in the last financial year. We were highly commended in the National Contact Centre Awards, winners of the CCA Excellence Award and the Pride of Northamptonshire awards and have been short listed in the Contact Centre World Awards.

“In June we will be hosting a best practice site visit when other police forces will be visiting us, so although we didn't win this award, our best practice will be shared amongst others.”

Pictured on the left is Vicki Holmes, Force Planning Manager with Angie Price, FCC Customer Relations Manager.